Privacy Policy

This Privacy Policy will be effective from July 1, 2019

At Match Made In Jannah, when you provide us with your personal information, your privacy becomes our top most priority. We work hard to keep your information secure with us.We update our security practices to enhance the safety of your information. Our team members work hard in keeping your data safe and secure.

Thank you for trusting us with your personal information! We have written this “Privacy Policy”, as simple as possible so that you may understand the basics of the information we collect, collect it the reasons behind it, and how we use it, as follows:

I. THE INFORMATION YOU GIVE US
When you choose Match Made In Jannah’s services, you choose to give us certain information which includes:

  • To create your account, you provide us with your log-in credentials, as well as necessary basic details such as gender and date of birth.
  • When you fill out the profile questionnaire, you share additional data with us, such as: Personal Details, Appearance, Education Career, Religion, and Spouse Preference as well as photos and/or videos. When you add contents like pictures or videos, you give access to your camera or photo album. Sometimes, the data you provide us could be considered “special” or “sensitive” in certain jurisdictions, such as: racial or ethnic origins, sexual orientation, and religious beliefs. By choosing to provide this information to us, you give us consent to process the information.
  • We monitor or record the interactions we have with you for training or security purposes and to ensure a high quality of service. So, when you have any concerns, please contact our Customer Care team, and we will try our best to guarantee your satisfaction.

II. INFORMATION WE RECEIVE FROM OTHERS
There are times when we will receive information about you from others.
A. Other Users
We may collect information about you from other users if they contact us about you. Also, if and when, a user asks us to access contacts from his/her phonebook and you happen to be one of those, we may use it to reach out to you on behalf of the user.
B. Social Media
You may be able to use your social media login (Facebook Login) to create and log into your Match Made In Jannah account. This saves you from having to remember yet another user name and password and allows you to share some information from your social media account with us.

III. INFORMATION WE GATHER
Whenever you access our services through a social media account, we collect information generated through access logs, third parties, as well as basic profile details.

IV. INFORMATION GATHERED WHEN YOU USE OUR SERVICES
When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services, for example:

A. Usage Information
We collect information about your activities on our services, for instance, how you use them (e.g., the date & time you logged in, the features you’ve used, searches, clicks as well as pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you sent and have received).

B. Device Information
We collect information from and about the device(s) you use to access our services, as well as: hardware and software information such as IP address, device ID and type, device specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address). Information on your wireless and mobile network connection.
information on device sensors such as gyroscopes, compasses, and accelerometers.

C. Additional Information With Your Permission
If you give us permission, only then, we can collect your geolocation (latitude & longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services. We will not collect your geolocation, without your permission. Likewise, with your consent, we may collect your photos/videos.

D. How & Why We Use Your Information
The main purpose we use your information is to deliver and improve our services, and having the objective to use your information which in turn will help you be safe.

E. How We Administer Your Account & Provide Our Services To You

  • Create and manage your account.
  • Provide you with customer support and respond to your requests.
  • Complete your transactions.
  • Communicate with you about our services, including order management and billing.

F. To Help You Connect With Other Users
We analyze your profile as well as other users’ to recommend meaningful connections. Show your profile to other users.

G. To Ensure A Consistent Experience Across Your Devices
We link various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.

H. To Improve Our Services Develop New Ones
Administer focus groups and surveys. Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users). Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior).

I. To Prevent, Detect & Fight Fraud Or Other Illegal Or Unauthorized Activities

  • Perform data analysis to better understand and design countermeasures against these activities.
  • Address ongoing or alleged misbehavior on and off-platform.
  • Retain data related to fraudulent activities to prevent against recurrences.

J. To Ensure Legal Compliance

  • Assist law enforcement.
  • Comply with legal requirements.
  • Enforce or exercise our rights, for example our Terms and Conditions.

WE DEPEND ON THESE FOLLOWING LEGAL BASES:

1)   How We Provide Our Service To You
Majority of the time, we process your information to perform the contract that you have with us. For example, as you go about using our service to build meaningful connections, we use your information to maintain your account as well as your profile, to make it viewable to other users and recommend other users to you.
2)   Legitimate Interests
We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
3)   How We Share Information
Since our goal is to help you make meaningful connections, the main sharing of users’ information is with other users. We also share some users’ information with service providers and partners who assist us in operating the services, and in some cases, legal authorities.
4)   With Other Users
Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it. If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.
5)   For Corporate Transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
6)   When Required By Law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government law enforcement investigation, or other legal requirements; (ii) to assist in the prevention or detection of a crime (subject in each case to be applicable by law); or (iii) to protect the safety of any person.
7)   To Enforce Legal Rights
We may also share information:
(a) as necessary to protect our legal rights and legal rights of our users.
(b) to enforce our agreements with you; and (c) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing (d) if disclosure would mitigate our liability in an actual or threatened lawsuit.
8)   With Your Consent Or At Your Request
We may ask for your consent to share your information with third parties.  We will always make it clear why we want to share the information. We may use and share non-personal information (meaning information that doesn’t identify who you are such as general demographics, general behavioral data, device information, geolocation in de-identified form), under any of the above circumstances. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources.
9)   CROSS-BORDER INFORMATION TRANSFERS
Delivery of information laid out in Section 6 sometimes includes cross-border data transfers, for instance to the United States of America and other jurisdictions. As an example, where the service permits for users to be located in the European Economic Area (“EEA”), their private information is transported to countries outside of the EEA. We use standard contract clauses acknowledged by the European Commission or other suitable safeguard to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.

V.     YOUR PRIVACY RIGHTS

You should always be in control of your information, so we provide you with the following tools:

A.   Access/Update Tools In The Service

Tools and account settings that help you to access, resolve or remove information that you provided to us, which is associated in your account directly within the service. If you have any question on those tools and settings, please contact our customer care team for help.

B.   Reviewing Your Information
Applicable privacy laws may give you the right to review your personal information we keep about you. You can request a copy of your personal information by writing to us. If you think that the information we have about you is wrong and want to appeal on its’ alteration or deletion, please contact us in writing. You will be asked to provide proof of identity before we can answer the above requests, for your as well as other users protection. Certain requests will not be accommodate certain objections, such as no show of birth date. In this case, we cannot provide our services.

C.   Uninstall Thru App

You can stop all information assembly by an app, by using the standard uninstall process for your device. If you uninstall the app thru your mobile, the unique identifier associated with your device will continue to be stored.

D.   Accountability
In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority, if you have concerns about your personal information.  You can contact data protection authority, and there could be possibilities that you may connect with someone of your habitual residence, where you work or where we are established.

Please provide proof of you identity for account management purposes, failure to provide suitable ID may result in the suspension or removal of your account as outlined within our site terms and conditions.

E.   Proof Of Identity Process
Our Senior account manager deletes all documents provided for proof of immediately after use.

VI.     THE STEPS WE TAKE TO PROTECT YOUR INFORMATION

We work hard to protect you from unlawful access of your personal information. While we take the utmost steps to secure your information, we do not guarantee, and you should not assume, that your personal information will always remain secure.
We frequently monitor our systems for possible vulnerabilities and assaults, and regularly review our information collection, storage, and processing practices to update our security measures.  If you believe that your account or information is no longer secure, please notify us immediately.
If we at any time detect/suspect any breach of security, we may suspend your use partially or all of the services without notice to you.

VII.     HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.

a.     We keep specific data as evidence of our compliance, such as: records of consents to our Terms and Conditions, Privacy and Security Policy are kept for five (5)years.

b.     We keep all data, just incase there is an outstanding issue, claim, and/or dispute requiring us to keep the relevant information until it is resolved.

Some information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security.

VIII.     JUVENILES' DISCRETION

Our services are restricted to users who are only18 yrs. or older.  If you suspect that a user is under the age of 18 yrs., please use the reporting mechanism available through the service.

IX.     PRIVACY POLICY CHANGES

We’re always considering new and innovative ways to help you build meaningful connections with us, so this policy could change over time.

X.    HOW TO CONTACT US

Match Made In Jannah                                   Customer Care: customercare@matchmadeinjannah.com
P.O. Box 214752                                           Technical Support: technicalsupport@matchmadeinjannah.com
Auburn Hills, MI 48326                                 Phone: (248) 934-0075   (Monday - Friday, 9am-5pm EST)